Who we are and how you can contact us

We are Saren Homes Limited, registered in England and Wales, company registration number 11257033. Our registered office is  Merks Hall Barn, Merks Hill, Dunmow, Essex CM63BD.  

You can contact us in writing at Merks Hall Barn, Merks Hill, Dunmow, Essex CM63BD or by emailing info@sarenhomes.co.uk.  If you would like to speak to us please call us on 01371499684


What personal data we collect about you

We collect:

  • Personal data that you provide to us.  You may share your personal data with us when you enquire about our properties or when you contact us about a property you are in the process of buying or have already bought. The personal data that you provide to us may include your name, address, e-mail address and phone number, details of your household and professional advisors and other details that may be relevant to your property purchase.

  • Personal data that we receive from third parties.  We may receive personal data about you from other companies that we engage with in relation to your property purchase or that we contract to help us maintain your property.  For example, we may receive details concerning a mortgage you obtain to fund your property purchase or information regarding the sale of another property you currently own from your mortgage broker, estate agent or solicitor (or from professional advisors acting for another party in the same chain). 

  • Personal data about your use of our website.  This is technical information and includes details such as your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, as well as details of how you navigated to our website and where you went when you left, what pages or properties you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and any phone number used to call our customer service number.


What we use your personal data for

We use your personal data in the following ways:

  • personal data that you provide to us is used to:

    • provide you with the information that you request from us and handle your property purchase

    • provide you with marketing information in accordance with your marketing preferences (see How we use your personal data for marketing)

    • manage and administer our business

    • review and improve our properties

    • review and improve our customer service experience

  • personal data that we receive from third parties is combined with the personal data that you provide to us and used for the purposes described above.

  • personal data about your use of our website is used to:

    • administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes

    • to improve our website to ensure that content is presented in the most effective manner for you and for your computer or mobile device 

    • as part of our efforts to keep our site safe and secure

    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you

    • to make suggestions and recommendations to you about our properties and developments that may interest you